Frequently Asked Questions
abaje FAQ — All Your Questions Answered Here
From opening an account to withdrawals, verification, and cricket betting — this page brings together detailed answers to the questions that come up when using abaje.
Welcome to abaje. This FAQ page has been put together with Bangladeshi players in mind — so you can find answers to the most common questions about account management, deposits and withdrawals, identity verification, responsible gambling, and cricket betting all in one place. Every answer is written in clear, straightforward language. If your question is not covered here, our support team is available 24/7.
Frequently Asked Questions
Member Account
Go to the abaje Login page and fill in the registration form with your mobile number, name, and a strong password. After submitting, a verification code will be sent to your number — use it to activate your account. The whole process takes just a few minutes. Keep in mind that the name you provide during registration must match the name on your payment method.
To change core details such as your name or date of birth, contact the support team directly — via live chat or by emailing [email protected]. The necessary changes will be made after your identity is verified. The same process applies for changing your email or mobile number — the option to change these yourself is kept limited for security reasons.
No, each player may hold only one account. Creating multiple accounts under the same name, identity document, or device is a violation of abaje's rules. If such activity is detected, the accounts involved may be closed and any remaining balance forfeited. So if you have a problem with an existing account, contact support rather than opening a new one.
Click the "Forgot Password" option on the login page and enter your registered mobile number — a reset link will be sent by SMS. If you cannot access that number or your account is locked, contact support via live chat or at [email protected]. After verifying your identity, the support team will restore your access.
Yes, you can permanently close your account. Let the support team know and they will complete the process. Before closing, make sure there are no pending withdrawals and that any bonus balance has been used. Once the account is deleted, re-registration is possible but your previous history will no longer be available.
Limits & Controls
abaje is for players aged 21 and above only. You must declare your age during registration, and it is confirmed later during identity verification. Accounts belonging to underage users will be closed immediately and any deposited funds will not be returned.
The minimum deposit amount on any payment method is ৳300. You have the option to set personal deposit limits — if you want to cap how much you deposit each day or each week, let support know. This is an effective way to gamble responsibly and we always respect that kind of decision.
Some common signs include — placing increasingly larger bets to try to recover losses, prioritising gaming over family or work time, hiding losses or borrowing money to play, and feeling restless when you cannot play. If you notice these signs, take a break right away and get in touch with us.
abaje's support team is ready to help you confidentially — contact us via live chat or at [email protected]. Seeking advice from a trusted family member or a doctor can also be helpful. Acknowledging the problem is the first step toward a solution.
A cooling-off period means temporarily closing your account for a set number of days. Self-exclusion is a longer-term break — ranging from weeks to months. You can request either one from the support team. Once requested, your account will be closed immediately and you will not be able to log in during that period.
Withdrawal Questions
Withdrawals are typically processed within 5 to 30 minutes. However, if your account verification is still in progress or the request goes to manual review, it may take a little longer. If it still shows as pending after 30 minutes, contact the support team.
The minimum withdrawal amount is ৳800. No withdrawal request below this amount will be processed. If your balance is less than ৳800, keep playing to build it up or make another deposit, then submit a withdrawal request once you reach the eligible amount.
No, withdrawals can only be made to a bKash, Nagad, Rocket, Upay, or bank account registered in the player's own name. Withdrawal requests to another person's number will be automatically declined. This is a mandatory rule to prevent third-party transactions and to protect your funds.
Yes, abaje's withdrawal service runs 24 hours a day, 7 days a week. Whether it is the middle of the night or a holiday — you can submit a withdrawal request at any time. Funds typically arrive within 5–30 minutes. For bank transfers, the bank's own operating hours may apply.
To withdraw winnings from a bonus, you must meet the wagering requirement. For example, with a 120% bonus, if you deposit ৳1,000 and receive ৳1,200 in bonus funds, you need to place a total of ৳1,200 × 15 = ৳18,000 in bets. The wager count is based on the bonus amount only, not on your deposit. Once the requirement is met, the full amount won is withdrawable.
Account Verification
Verification is usually requested before your first withdrawal or when you request a withdrawal above a certain amount. It may also be required if unusual activity is detected on the account or for security reasons. This is a normal part of keeping your account secure.
A National ID card (NID) is the most accepted document. A passport or driving licence is also acceptable. You will need to submit clear photos of both the front and back of the document. A bank statement or utility bill may also be requested to verify your address. All documents must be clear and legible.
This ensures that the account is being operated by its real owner and that no one else is making transactions on your behalf. Whether you deposit or withdraw via bKash, Nagad, Rocket, or Upay, the name registered on that method must exactly match the name on your abaje account. A mismatch will delay the withdrawal process.
All documents you submit are stored with SSL encryption on secure servers. Only the authorised verification team can view them and no information is shared with third parties. For more details about abaje's privacy practices, see the privacy policy page.
Verification is primarily for your protection — it ensures that no one else is running your account using your identity. It also confirms your age so that underage users cannot access the account. abaje follows this process out of a commitment to providing a safe and transparent service.
Cricket Betting
Decimal odds represent the total amount you get back per ৳1 wagered (including your original bet). For example: if the odds are 2.50 and you bet ৳100, you receive ৳250 if you win (meaning a profit of ৳150). The higher the odds, the larger the potential payout but the lower the likelihood of winning — keep that balance in mind when placing bets.
Yes, you can use accumulator bets (also called parlays) to bet on multiple events at the same time. If all your selections are correct, the accumulator wins and each set of odds is multiplied together, making the total payout much higher. However, if just one selection is wrong, the entire bet is lost — so it is a good idea to start with fewer selections.
If a match is abandoned or declared a no-result, bets are generally cancelled and the original stake is returned. If an official result exists after a certain number of overs have been completed, different rules may apply. The detailed settlement rules are set out in abaje's terms and conditions — if in doubt, ask support.
abaje offers betting on BPL, the T20 World Cup, IPL, and various other international cricket tournaments. For example, in a Bangladesh vs India match you can bet on markets such as match winner, toss winner, top batter, or over/under runs. You can find the list of available matches and markets in the cricket section.
Yes, abaje offers in-play betting, which lets you place bets while a match is in progress. Once the game starts, odds change quickly and new markets open — such as runs in the next over or whether a wicket will fall. Live betting requires quick decisions, so it helps to plan ahead.
Still have questions?
If your question is not on this list, the abaje support team is ready to help directly. We provide assistance in both Bengali and English, 24/7.
Instant Support
Live Chat — Always Active
Email Support
[email protected]