Your privacy is our responsibility

This Privacy Policy is issued by the abaje platform ("we", "our", "abaje") and describes our practices regarding the collection, storage, processing, and disclosure of personal information of every member ("you", "user") who uses our website and services. By registering with or using abaje, you are considered to have consented to the terms of this policy.

We believe that transparency is the foundation of trust. This document is therefore written in plain, clear language so that every user in Bangladesh can be fully informed about their rights and our responsibilities.

1. What Information We Collect

abaje collects various types of information in order to provide its services. This information falls broadly into two categories: information you provide directly, and information collected automatically.

1.1 Information You Provide

The information you provide when registering an account and using our services includes:

• Full name and date of birth (for age verification — only persons aged 21 or older are eligible)
• Email address and mobile number
• National ID card or passport details for identity verification
• Financial transaction details — bKash, Nagad, Rocket, Upay, or bank account information
• Information provided when contacting our support team via live chat or email
• Any additional information you voluntarily provide

1.2 Automatically Collected Information

When you visit the abaje platform, the following information may be recorded automatically:

• IP address and device type
• Browser type and operating system
• Pages visited, session duration, and click patterns
• Cookie and local storage data (see Section 7 for details)
• Gaming activity logs — betting history, win and loss records

2. Purpose of Data Collection

abaje collects and processes your information only for specific, legitimate, and clearly defined purposes. We use information for the following reasons:

• Account management: registration, identity verification, and ensuring account security
• Processing financial transactions: completing deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfers
• Service improvement: monitoring and enhancing platform performance
• Customer support: resolving issues through live chat and email
• Responsible gaming: identifying unusual gaming behaviour and providing support to members
• Fraud prevention: detecting and preventing suspicious activity
• Legal compliance: adhering to applicable laws and regulations
• Personalised experience: customising the platform experience according to your preferences

3. Disclosure of Information and Third Parties

abaje does not sell or rent your personal information to any third party. However, limited information may be disclosed in the following circumstances:

3.1 Service Partners

Only the necessary information is shared with trusted partners who provide payment processing (bKash, Nagad, Rocket, Upay, banks), technology infrastructure, and fraud prevention services. These partners operate under strict confidentiality agreements and are required to use the information they receive solely for the specified purpose.

3.2 Legal Obligations

We may disclose information in response to a court order or a lawful request from a government or regulatory authority. In such cases, we always aim to disclose only the minimum information required.

3.3 Business Transfers

In the event of a business merger, acquisition, or asset transfer, user information may be transferred. However, the receiving party will be required to provide protections equivalent to those in this Privacy Policy.

4. Data Retention Period

abaje retains your information only for as long as necessary. General guidelines are as follows:

• Active account data: for the duration the account is active and for a set period after the account is closed
• Financial transaction records: for as long as required under legal obligations
• Identity verification documents: for the period required under applicable regulations
• Log files and technical data: generally for a limited period, after which they are automatically deleted

Information may be retained beyond the above periods if required for legal obligations, dispute resolution, or enforcement of agreements.

5. Data Security Measures

abaje has put in place both technical and organisational measures to keep your information secure:

5.1 Technical Safeguards

• Use of SSL/TLS encryption for all data transfers
• Application of strong encryption algorithms for stored data
• Continuous security monitoring systems
• Regular security assessments and vulnerability testing
• Firewall and intrusion detection systems
• Two-Factor Authentication (2FA) support

5.2 Organisational Safeguards

• Access to personal data restricted to authorised staff only
• Regular data protection training for staff
• Strict internal policies and procedures
• Confidentiality agreements with third parties

6. Your Rights

As a registered member of abaje, you have the following rights over your own information:

• Right of access: you may request a copy of the personal information we hold about you
• Right to rectification: you may request correction of inaccurate or incomplete information
• Right to erasure: in certain circumstances you may request deletion of your information, though it may not always be possible to delete all data due to legal obligations
• Right to restrict processing: in certain cases you may object to the processing of your information
• Right to data portability: where applicable, you may request your information in a structured format
• Right to withdraw consent: you may withdraw consent to optional data processing at any time

To exercise any of these rights, contact our support team via live chat or email. We will generally respond to your request within a reasonable time.

7. Cookie Policy

The abaje website uses cookies and similar technologies to improve your experience. Cookies are small text files stored in your browser.

7.1 Types of Cookies

• Essential cookies: necessary to maintain login sessions and security — these cannot be disabled
• Functional cookies: used to remember your preferences and settings
• Analytics cookies: help analyse platform usage to improve service quality

You can control or disable most cookies by changing your browser settings. Keep in mind that disabling certain cookies may prevent some platform features from working properly.

8. Protection of Minors' Information

abaje provides services only to persons aged 21 or older. We do not knowingly collect or process information from anyone under the age of 21. If we become aware that a minor's information has entered our system, we will immediately take steps to delete that information and close the associated account.

A message to parents — please keep your children away from online gaming, and if you notice any suspicious activity, inform us immediately at [email protected].

9. International Data Transfers

In the course of providing its services, abaje may store or process your information on servers located outside Bangladesh. In such cases, we ensure that the recipient country maintains adequate data protection standards, or we put contractual safeguards in place.

10. Marketing Communications

If you have consented to marketing communications at registration or at a later date, we may inform you about bonuses, promotions, and updates on the abaje platform. You may unsubscribe from these communications at any time — by using the unsubscribe link in an email or by contacting our support team.

Unsubscribing will not stop important service-related communications (account security, transaction notifications, etc.).

11. Changes to This Policy

abaje may update this Privacy Policy from time to time. When changes are made, the "Last Updated" date at the top of the page will be revised. For significant changes, we will notify you in advance by email or via a notification on the platform.

Continued use of abaje after any changes means you are considered to have consented to the updated policy. We therefore recommend reviewing this page regularly.

12. Responsible Gaming and Privacy

abaje places the highest priority on responsible gaming. To this end, we monitor your gaming behaviour and provide support when needed. If any at-risk behaviour is identified using your gaming information, our support team may contact you. This process is carried out solely for your protection, and information gathered in this context is never used for marketing purposes.

For more information on responsible gaming, please visit our Responsible Gaming page.